PRIVACY POLICY AND WEBSITE TERMS OF USE Last Updated: June 2026 By accessing and using this website, you agree to be bound by these Website Terms and Conditions of Use, all applicable laws and regulations, and acknowledge that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained on this website are protected by applicable copyright and trademark laws. INTRODUCTION SonoCare Ultrasound (Pty) Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, communicate with us, or receive services from our practice. Any reference to "we", "us", or "our" refers to SonoCare Ultrasound (Pty) Ltd. Any reference to "you" or "your" refers to any user of this website or recipient of our services. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), applicable healthcare regulations, and professional ethical standards. OUR DETAILS Company Name: SonoCare Ultrasound (Pty) Ltd Practice Number: 1162756 Registration Number: 2024/186478/07 VAT Number: N/A Physical Address: 9 Frere Avenue Flamingo Vlei Table View Cape Town 7441 Telephone: +27 60 988 8694 Email: sonocareultrasound25@gmail.com Information Officer: Jennifer Cloete-Foos Information Officer Email: sonocareultrasound25@gmail.com THIRD-PARTY LINKS Our website may contain links to third-party websites, plugins, or applications. Clicking on these links may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy practices, policies, or content. We encourage users to review the privacy policies of any third-party websites they visit. PERSONAL INFORMATION WE COLLECT We may collect the following categories of personal information: • Full name and contact details • Identity or passport information where required • Date of birth and demographic information • Medical history and healthcare information • Referral information from healthcare providers • Appointment and communication records • Payment and billing information • Website usage information and technical data HOW WE COLLECT YOUR PERSONAL INFORMATION We may collect personal information: • Directly from you when completing forms or questionnaires • During appointments and consultations • Through telephone, email, WhatsApp, or written correspondence • When booking appointments • When submitting enquiries or feedback • Through website cookies and server logs • From referring healthcare professionals • From medical aid schemes where applicable • From other lawful third-party sources involved in your care PURPOSES FOR PROCESSING PERSONAL INFORMATION We process personal information for purposes that include: • Providing ultrasound and related healthcare services • Maintaining accurate medical records • Communicating with patients regarding appointments and results • Facilitating continuity of care with healthcare professionals • Processing accounts and payments • Complying with legal, regulatory, and professional obligations • Improving our services and patient experience • Protecting the legitimate interests of patients and the practice Special personal information, including health information relating to pregnancy, foetal assessments, ultrasound examinations, and medical history, may be processed where necessary for the provision of healthcare services and in accordance with POPIA." SonoCare Ultrasound (Pty) Ltd does not sell personal information and does not use patient information for direct marketing purposes without appropriate consent. We will only use personal information for the purpose for which it was collected unless another lawful basis permits further processing. SHARING OF PERSONAL INFORMATION We may share personal information where necessary and lawful with: • Referring medical practitioners • Specialists and allied healthcare professionals involved in your care • Hospitals and healthcare facilities • Laboratories and healthcare service providers • Medical aid schemes and gap-cover providers • Practice staff and authorised representatives • Information technology service providers • Billing and accounting service providers • Legal advisors and auditors • Registered debt recovery agencies, attorneys, or credit bureaus where lawful and necessary for the recovery of outstanding accounts • Regulatory bodies where required by law We may also share information with authorised medical imaging platforms, including PACS and Carestream, for the secure storage, review, and management of imaging records, and with authorised accounting or practice-management systems, including Xero, for billing and administrative purposes. All third parties are required to maintain appropriate confidentiality and security safeguards. YOUR RIGHTS UNDER POPIA You have the right to: • Request access to your personal information • Request correction of inaccurate information • Object to certain processing activities • Request deletion where legally permissible • Withdraw consent where processing is based on consent • Lodge a complaint with the Information Regulator To exercise any of these rights, please contact: SonoCare Ultrasound (Pty) Ltd 9 Frere Avenue Flamingo Vlei Table View Cape Town Phone: +27 60 988 8694 WhatsApp: +27 60 988 8694 Email: sonocareultrasound25@gmail.com RETENTION OF PERSONAL INFORMATION We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and in accordance with applicable healthcare, legal, and regulatory requirements. When determining retention periods, we consider: • The nature and sensitivity of the information • Legal and professional obligations • Risk associated with unauthorised disclosure • Clinical and administrative requirements SECURITY OF PERSONAL INFORMATION SonoCare Ultrasound (Pty) Ltd treats all personal information as strictly confidential. We implement appropriate technical and organisational measures to protect information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Security measures include: • Identity and access management • Secure information systems • Infrastructure and operational security • Vulnerability management • Business continuity planning • Disaster recovery procedures In addition to our obligations under POPIA, SonoCare Ultrasound (Pty) Ltd adheres to the ethical and confidentiality requirements applicable to healthcare professionals in South Africa. Patient information, ultrasound images, and medical reports are treated as confidential and are disclosed only where authorised by the patient, required for medical treatment, or otherwise permitted or required by law. Should a data breach occur, we will take appropriate action and notify affected individuals and regulatory authorities where required by law. While we take all reasonable precautions, no electronic system can be guaranteed to be completely secure. We cannot be held liable for unauthorised access arising from circumstances beyond our reasonable control. COOKIE POLICY Cookies are small text files stored on your device when you visit a website. We use cookies to: • Improve website functionality • Enhance user experience • Remember user preferences • Understand how visitors use our website • Improve website performance and usability You may choose to disable cookies through your browser settings; however, doing so may affect certain website functions. WEBSITE MEDICAL DISCLAIMER The information provided on this website is intended for general informational and educational purposes only and should not be regarded as medical advice, diagnosis, or treatment. Patients should consult their healthcare practitioner regarding any medical concerns, symptoms, diagnoses, or treatment decisions. Reliance on information contained on this website is solely at your own risk. PRIVACY POLICY UPDATES SonoCare Ultrasound (Pty) Ltd reserves the right to amend this Privacy Policy from time to time. Any changes will be published on our website and will become effective upon publication unless otherwise stated. We encourage users to review this Privacy Policy periodically to remain informed about how their information is protected. The latest version of this Privacy Policy will apply to all personal information held by the practice unless otherwise required by law.